Privacy Policy

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Last updated: September 2025

At Icon Marketplace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

By accessing or using Icon Marketplace, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Order & Checkout Data: When you purchase a creator contract or scouting service, we collect your name, email, payment details, and order history.
  • Payment Information:
    • If you pay by credit card, transactions are processed via Stripe. We do not store your full card information.
    • If you pay in cryptocurrency, we record the wallet address used for the transaction.
  • Refund Handling: Regardless of the original payment method, all refunds are processed in USDT (ERC-20), equal to the original payment amount.
  • Communication Data: Information exchanged via Telegram, WhatsApp, email, or phone when you contact us for support or onboarding.
  • Technical Data: Standard web analytics such as IP address, browser type, device, and cookies to improve performance.

2. How We Use Your Information

We use collected data to:

  • Process and deliver your purchases (Marketplace & Scouting services).
  • Provide onboarding and customer support.
  • Communicate important updates about your order or service.
  • Prevent fraud and ensure security.
  • Improve our website, services, and customer experience.

We never sell your personal data.

3. Payments & Refunds

  • Payments: All payments are processed securely via Stripe (for card transactions) or trusted cryptocurrency processors.
  • Refunds: Every refund is issued in USDT (ERC-20), even if you originally paid with a card.
  • Why USDT? USDT (Tether) is a stablecoin pegged 1:1 to the US Dollar on the Ethereum blockchain (ERC-20). This ensures fast, secure, and borderless refunds that retain stable value.
  • Customers are responsible for providing a valid ERC-20 wallet address to receive refunds.

4. Data Sharing

We may share limited data with:

  • Payment providers (Stripe, crypto gateways) for secure checkout.
  • Service partners directly involved in delivering creator contracts or scouting.
  • Legal authorities, if required to comply with laws or prevent fraud.

5. Cookies & Tracking

We use cookies and tracking tools to:

  • Monitor site performance.
  • Measure traffic and ad effectiveness.
  • Enhance your browsing experience.

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Retention

  • Order and payment records are retained for legal and service reasons.
  • Communication history is kept securely for support but can be deleted on request.
  • Data is stored no longer than necessary to fulfill the purposes outlined here.

7. Your Rights

Depending on your jurisdiction (e.g., under GDPR), you may have rights to:

  • Access, update, or delete your data.
  • Request a copy of your stored data.
  • Withdraw consent to data processing.
  • File a complaint with your local data authority.

8. Security

We apply industry-standard security measures, including encrypted communication and restricted access to sensitive information.

9. Updates

We may update this Privacy Policy occasionally. The revised version will be posted here with a new "Last updated" date.

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