Warranty & Refund Policy

At Icon Marketplace, we are committed to transparency and fairness. Every purchase is backed by our 7-Day Warranty, ensuring peace of mind for agencies and a professional experience for creators.

Marketplace Warranty

Eligibility for Refunds:
You are entitled to a full refund if, within 7 days of purchase:

  • The creator abruptly discontinues collaboration due to factors beyond your control.
  • The creator fails to sign the contract without a valid reason.
  • The creator is unresponsive for more than 48 hours without prior notice.
  • Any critical information provided by us was inaccurate or misleading, harming the collaboration.

Important Conditions:

  • Refunds are not issued if the agency behaves unprofessionally, disrespects the creator, or attempts to force terms outside the agreement.
  • Refunds are not provided if the agency is inexperienced or fails to properly onboard the creator.
  • Attempting to resell or transfer a creator contract voids the warranty.

Scouting Service Warranty

Refunds for Scouting services are eligible only if we fail to meet the agreed requirements within the timeframe promised. For example:

  • If you purchase an Pro Plan specifying 5 goth-niche models, and we do not deliver them within the agreed period, you are eligible for a refund.

Not Eligible for Refunds:

  • If we deliver the agreed number of models and criteria, but you reject them for subjective reasons (“picky selection”).
  • If multiple replacement offers are rejected without valid grounds.
  • If the agreed start date and delivery exceed one month due to repeated rejections.

In these cases, our responsibility is considered fulfilled, and no refunds will apply.

Refund Process

  • Refunds must be requested within 7 days of purchase.
  • To issue a refund request, contact us via call, WhatsApp, or Telegram.
  • Refunds are reviewed with supporting documentation (chat logs, agreements, call records if applicable).

Refund Method

  • All refunds are processed exclusively in USDT (ERC-20), even if the original payment was made via card.
  • The refund amount will match the USD equivalent paid at the time of purchase.
  • USDT (ERC-20) is a stablecoin pegged to the US Dollar, which means its value remains stable at $1 = 1 USDT. This ensures you receive the same monetary value as your original payment.
  • Clients are responsible for providing a valid ERC-20 wallet address to receive the refund.

Final Notes

Our Warranty is designed to protect both agencies and creators, ensuring fairness and accountability. We ask all clients to engage with professionalism, respect, and clear communication.

By purchasing from Icon Marketplace, you acknowledge and agree to these Warranty & Refund terms.

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